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Northgate prides itself on the following seven attributes: Strategic and product focus We are explicit about where and how we compete. We tightly define our products and our customer targets. Sense of speed We act fast. We agree on action plans which we implement with pace and energy. We communicate openly and frequently and seek help to resolve issues quickly. Aptitude for learning We experiment with new ideas, learn from chance experiences; assess our own needs, share information and ideas, and reach conclusions from all these experiences. We use these conclusions to drive our continuous improvement, and we tolerate short-term discomfort for long-term goals. We also are prepared to renew ourselves personally, recognising the need to learn to be effective in a changing world. Financial performance We never lose sight of the financial imperatives of revenue growth, cost management and profitability in all we do. We are commercially aware, and know how our own work impacts our company's mission and objectives. Respect for individuals We create and maintain an environment that demands teamwork, job satisfaction, career development and personal fulfilment. We do not tolerate behaviour that shows a lack of commitment to this objective, and we reward those who show leadership in these areas. Commitment to customer value We review our competitive position and performance frequently, and we develop our products, services and target customers as the market changes. We deliver the highest quality products and services to help each client achieve outstanding value. Culture of excellence Northgate celebrates both its formal and informal leaders. This is done both on an ongoing basis and also at a specific annual event. |
