Northgate-is - News Item 1179

Northgate named as finalist in the prestigious UK Customer Experience Awards 2012

Northgate Managed Services (Northgate), one of the UK’s leading ICT service providers, has been named as a finalist in the IT and Telecoms category of the prestigious UK Customer Experience Awards for the first time. The team from Northgate will present their entry to a panel of industry judges in London in September.

The UK Customer Experience Awards recognise and celebrate the delivery of an outstanding customer experience by those companies and organisations that are considered to be leaders in their fields.  

Northgate’s short listing comes on the back of what can only be described has a successful 12 months.  The company has delivered strong organic growth across its main business sectors and has steadily grown its UK customer base.

Delivering exceptional customer experiences underpins the way that Northgate approaches each client engagement.  Great efforts are made to establish long term relationships and to deliver services and solutions that meet the clients’ needs and offer value for money.

Continuous improvement is also a key element in this process.  Northgate has designed and implemented a number of models that promote client and employee feedback in relation to its staff, service and processes.  This information is then analysed and used to improve the service delivered. This combined approach has led to high levels of customer satisfaction, loyalty and retention.

Commenting on being named as a finalist, Andy Ross, Chief Executive, Northgate Managed Services said,

“Delivering a comprehensive and meaningful customer experience is something we place great emphasis on, and is a business element we believe in.  This is the first year that we have entered the UK Customer Experience Awards and to receive a finalist place is a tremendous result from all concerned.

“Being nominated for any award is a great honour, but receiving a nomination as a result of customer feedback and for the high levels of service offered is something special.  We will now prepare our submission presentation and look forward to having the opportunity to deliver this to the judging panel in September.”

Being named as a finalist for the UK Customer Experience awards follows on the heels of Northgate picking up the Belfast Telegraph ‘Outstanding Service to Business’ award, and being named as the ‘IT Supplier of the Year’ by the British Computer Society and Computing UK Industry Awards and winning the ‘BETT 2012 ICT Company of the Year’.