Councils opt for Northgate Revenues & Benefits system |
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Public Services 14-Sep-2009 - [Northgate Public Services]
Merthyr Tydfil County Borough Council and Wrexham Borough Council have chosen to replace the former Anite Public Sector’s overlapping Pericles system with that of Northgate’s leading system. Following extensive consultation with clients and employees over the future of Anite Public Sector’s overlapping product, Northgate has decided to close down Pericles over the next few years, offering clients the opportunity to gain the benefits from switching to Northgate systems. Unlike Pericles, Northgate’s Revenues & Benefits system has been subject to substantial investment and has functional additions, and the councils are confident that their early transition will deliver improved levels of service to citizens in the most efficient and effective manner at a time of unprecedented demand. Sixty one per cent of Northgate’s clients to whom Comprehensive Performance Assessment for Benefits applies scored 4* in 2008, with the remaining thirty nine per cent scoring 3*. Mark Horrigan, Head of Revenues and Benefits at Merthyr Tydfil County Borough Council said: “I am satisfied that the early adoption of Northgate’s system will improve the revenues and benefits services we provide to our customers. We have held detailed discussions with Northgate since the decision was taken to de-support Pericles, and we believe it is a company that is constantly looking for ways to improve its products, to meet our customers’ needs” Mark Owen, Head of Finance at Wrexham County Borough Council said: “We already work with Northgate and they have an excellent track record with us. We are committed to delivering citizen-centred services at a time of increased demand. We believe that by making the switch early we will reap in the benefits of improved service. Northgate has a good track record in Revenues & Benefits and we are delighted to be extending our relationship with the company.” Joe Bradley, Managing Director of Citizens’ Services, Northgate Public Services added; “The early adoption of our system is a sign that our post- acquisition strategy is working. We have closely consulted our employees and clients over this decision which was not taken lightly. We believe that the decision to focus solely on one system in the future will bring our clients added public value over the years to come and bring citizens efficient and effective public services.” [Ends]
Notes to Editors 1. Northgate Public Services is an innovative provider of transformation and improvement services to the public sector. It is committed to high quality public services that place individuals and their communities at their heart. Its knowledge and understanding of people’s needs are core to its business, as too, is its depth and breadth across public services. 2. Northgate’s task is to enhance public value through the intelligent use of people and technology; to understand why and what change is necessary; to provide new thinking leading to improved performance; and to link company rewards with positive outcomes for the communities for whom it works. It supports transformation through sustainable performance partnerships. 3. In the UK, Northgate works with ninety five per cent of local authorities, every police force, and a large number of health organisations, housing associations, utilities and transport companies. Founded in 1969, the company has nearly 8,000 employees.
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