IRRV accredits Northgate as training provider in revenues and benefits |
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Public Services 29-Sep-2009 - [Northgate Public Services]
Northgate is the first organisation to participate in the Institute’s new accreditation scheme as a training provider. Its user-focused revenue and benefits training programme will be the first of its kind to be accredited by the IRRV. The training is designed to encourage excellence and performance improvement for Northgate’s clients’ employees using Northgate’s systems. It is focused on achieving best practice and working with and assessing staff on the systems that they use in their workplaces. Northgate clients stand to benefit from the introduction of end-user training through skills enhancement for their employees and improved performance. In an innovative offer, Northgate clients who put their staff forward will receive preferential rates from Northgate on the basis that they are less likely to call on Northgate for help and support. Northgate believes that by tackling end-user improvement it will ensure that best practice and excellence amongst its clients can be attained by all. Northgate clients consistently outperform local authorities that use other revenues and benefits systems as measured by official data such as comprehensive performance assessments and best value performance indicators. The courses are intended to fully complement the suite of vocational and non-vocational qualifications provided by the IRRV and other training providers in the practical interpretation of legislation and customer service. They are uniquely targeted at the 10,000 employees who use Northgate’s system on a regular basis. Best practice will be defined and maintained through close consultation with customers and third party training providers. End users will gain a certificate accredited by the IRRV if they complete their course and pass a formal test. If successful, they will also receive a unique license that can be recorded against their user account. It is anticipated that the average time to complete the course will range between three to six months. Learners will be able to work through the course at their own pace using online facilities. Each will have access to On Line Tutorials and a course database for self learning and assessment. A mentor will be on hand throughout their studies to provide help and support. Cont. Joe Bradley, Managing Director, Citizen Services, Northgate Public Services, said today: “Working alongside and valuing public service employees is an essential part of improving performance. Our courses are designed to improve job satisfaction, motivation and morale, as well as to build and develop capacity and capability. They are also focused on providing better for less with Northgate clients benefiting from our preferential rates at a time when they need them most. We are delighted that the IRRV has accredited our organisation. This is an integral part of our campaign to transform public services through innovation in how and what we do in partnership with the public sector.” [Ends] For more information
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